General FAQs

Do I Need To Sign A Waiver Before I Can Jump Jumping Zaxx?

Yes. Every jumper needs to sign a liability waiver at each Jumping Zaxx location. If you are under the age of 18, your parent or legal guardian must fill out the waiver for you, but does not have to be present when you visit the park. Waivers can be filled out online or downloaded on your local Jumping Zaxx website.

If I Completed A Waiver Once Do I Need To Bring One Again?

Our general rule is that valid waivers for walk-in customers are kept on file for one year. However, for a number of reasons, this cannot be guaranteed. It’s a good idea to bring a new one or phone ahead to see if your waiver remains valid. If you attended a birthday party or group event, your waiver will only be valid for that day. In this case, you will need another waiver the next time you come. In addition, you must have the specific waiver completed for the location you are visiting. A Jumping Zaxx waiver at one park is not valid at a different park.

What is your dress code policy?

Participants are to wear grip socks and comfortable clothing. However, we do not allow jeans, jean shorts, or jean skirts, and clothing with sharp objects such as, sequins, studs, rhinestones etc including belts. Sharp objects can injure others if in case jumpers bump into one another, and there is a chance that it might get caught on the trampoline courts/nets.

Can I bring my own grip socks? Why do I have to wear grip socks?

We do not allow customers to bring in their own grip socks due to the company’s safety policy. You can purchase our grip socks for only $2.00 a pair, and they are yours to keep! Everyone participating in the trampoline activities are required to wear grip socks for their own safety and also for hygiene purposes.

Is there a MINIMUM AGE to participate at Jumping Zaxx?

There is no minimum age, however we have a height limit on our main trampoline court, dodgeball and basketball courts to ensure the safety of all jumpers. If your child is under 50inches or 4’2, we have a separate jumping area, dodgeball court, and the inflatable obstacle course. If your child is above 50inches or 4’2 then they can have access to the main trampoline courts, dodgeball, and basketball court.

Where can I keep my personal belongings?

We do not recommend you to bring a lot of personal valuables / belongings to the facility. Currently, we are looking into purchasing coin operated lockers, and we will keep you updated once we have them at our locations. But at the meantime, we have shoe shelves in front of the trampoline courts. Please keep in mind you will be required to remove all jewelry, watches, keys, mobile phones, keychain etc from your pockets before you jump.

Do I need to bring my ID to jump at Jumping Zaxx?

Yes, you need to bring your ID as we will need proof of age.

Can I bring my own food and drinks to the venue?

We have a no outside food and drinks policy however, we have a snack bar with a dining area where you can purchase snacks and beverages. There will be a $75 charge for any food or drinks brought into the facility.

What are the acceptable methods of payment at Jumping Zaxx?

We accept cash and all credit cards. We only accept checks for group functions larger than 25 people.